Ordering FAQ
Short answers to the questions we hear most from buyers. Product-specific minimums, production times and setup charges are on each product page.
About this site
Is this the AP Specialties website?
No. AP Specialties by BrandedItems is run by BrandedItems, Inc., an authorized AP Specialties distributor in Tustin, California. AP Specialties makes and decorates the products; we sell them with your logo and manage your order from quote to delivery.
I am a promotional products distributor. Can I order AP Specialties items at net pricing here?
No. We sell to end customers such as companies, schools, hospitals and nonprofits. Distributors should order from AP Specialties directly for net pricing, samples and account questions.
Can I buy a single item, or a product without a logo?
We only sell decorated products in quantity to businesses and organizations. Any product can be ordered without a logo, but at the same minimum quantity as the decorated version.
Minimums and pricing
What is the minimum order?
It depends on the item. Many tech items, cooler bags and blankets start at 25 pieces, bottles and notebooks at 50 to 100, cups and pens at 150 to 250, and apparel at 72. Each product page shows its minimum as the first row of the price table, and the minimums and lead times guide compares every category. In addition, orders from new non-corporate customers have a $1,000 order minimum.
Can I order fewer pieces than the minimum?
On many AP Specialties items, yes: the supplier accepts a smaller run for a less-than-minimum charge (usually $75). The quick answers on each product page say whether the item allows it.
Does the price include my logo?
Yes. Every price on this site includes your logo in one location with the decoration method listed on the product. A one-time setup charge per design, extra locations and shipping are added on your quote.
Is there a setup charge, and do I pay it again on a reorder?
Most items have a setup charge of $25 to $50 per design. AP Specialties charges setup again on reorders, even with the same artwork, so one larger order usually costs less than two smaller ones.
Do you offer nonprofit or school pricing?
There is no separate price list, but send a quote request with your quantity and we will price it.
Artwork, proofs and production
What artwork do you need?
A vector file (.ai, .eps, .svg or a vector .pdf) works best. Many AP Specialties items are printed in full color, so photos and gradients print well too; if you only have a .png or .jpg, send it anyway and our art team will prepare it.
Will I see a proof before production?
Yes. Every order gets a free digital proof showing your logo on the exact item and color. Production starts only after you approve it.
How long does production take?
Most AP Specialties items ship about 12 business days after proof approval, apparel in about 8 to 12, and a few sets take longer. Shipping time from California is added on top. Rush is sometimes possible; ask with your in-hands date.
Do you still have our artwork from a previous order?
If you ordered from BrandedItems before, your account manager can find your previous order and artwork. Send your company name and roughly when you ordered.
Ordering, payment and shipping
How do I place an order?
Request a quote from any product page or call 800-827-2630. Your account manager confirms stock (within one business day), pricing and the proof by email, then sends a payment link or invoice.
How can I pay?
By credit card, invoice, purchase order, check or wire. First orders are paid in advance; net terms are set per client after that.
Can we use our own shipping account?
Yes. Send your carrier and account number with the quote request. Otherwise shipping is quoted with your order.
Do you ship outside the US?
International shipping, for example to Canada, can be arranged. Contact us with the destination for a quote; duties and taxes are paid by the receiver.
What are your business hours?
Our team works continental US hours, 6 am to 5 pm Pacific time. Quote requests sent after hours are answered the next business day.
Replacement parts
Can I buy a replacement lid, cable or part for an item I received?
No. These items are made to order for each customer, so we do not stock replacement parts or sell single pieces.
Still have a question? Contact us or call 800-827-2630.